Find out more about renewal terms and conditions
Renewal terms and discounts
All regular Doctor Web customers are entitled to a renewal discount, the size of which depends on the term of the renewal license and the product type. Owners of licenses for Dr.Web Family Security, Dr.Web vxCube, Dr.Web FixIt!, utilities and subscription-based solutions are not eligible for renewal discounts.
Both valid and expired licenses can be renewed at a discount. The validity period of the license a customer wants to renew must be three months or longer. There is no expiration date limitation for Dr.Web licenses subject to renewal. You can renew one key file (serial number) at a discount only once.
To get a renewal discount, please use the Renewal Wizard and make sure that you submit your current serial number or key file (this applies to OEM licenses as well).
Self-support
I lost my key file/serial number. What should I do?
- If you purchased your license from a Doctor Web partner, please contact that company or Doctor Web's technical support for information about your licenses. Attach to your request documents confirming that you are the rightful owner of the license.